Refund Policy

Last Updated: January 21, 2026

Overview

At Z-Image-Turbo AI, we strive to provide the best AI image generation service possible. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases.

⏱️ 3-Day Unused Credit Refund Policy

You may request a full refund within 3 days of purchase if you have not used any of the purchased credits. Once any credits have been used, the purchase becomes non-refundable.

Eligible for Refund

You are eligible for a full refund if ALL of the following conditions are met:

Within 3 Days of Purchase

Your refund request must be submitted within 3 calendar days (72 hours) of your credit purchase.

Zero Credits Used

You must not have used ANY credits from your purchase. Even using 1 credit makes the entire purchase non-refundable.

Valid Transaction ID

You must provide a valid transaction ID from your purchase confirmation email.

No Fraudulent Activity

Your account must be in good standing with no history of abusive refund requests or fraudulent activity.

NOT Eligible for Refund

Refunds will NOT be issued in the following situations:

After the 3-day window

Requests submitted more than 3 days after purchase will be declined

Any credits have been used

Even partial usage (1+ credits) makes the entire purchase non-refundable

Dissatisfaction with image quality

You can test the service with affordable starter credits before purchasing larger packages. Quality concerns after purchase are not grounds for refund

User error or incorrect settings

Credits used due to user mistakes (wrong resolution, wrong file upload, etc.) cannot be refunded

Images not downloaded within 30 days

We clearly state that images are stored for 30 days. Failure to download is not grounds for refund

Change of mind

Simply changing your mind after using credits is not a valid reason for refund

Account suspension or termination

If your account is terminated for Terms of Service violations, no refund will be issued

Promotional or bonus credits

Any promotional or bonus credits provided at no cost cannot be refunded

How to Request a Refund

If you meet all the eligibility criteria, follow these steps to request a refund:

1

Contact Support

Email us at sonublaze24@gmail.com

2

Provide Required Information

  • Your account email address
  • Transaction ID (from PayPal confirmation email)
  • Purchase date
  • Credit package purchased (100, 500, or 2000 credits)
  • Reason for refund request
3

Wait for Verification

We will verify that no credits have been used and that your request is within the 3-day window. This typically takes 24-48 hours.

4

Receive Refund

Once approved, refunds are processed within 5-7 business days to your original payment method via PayPal.

Refund Processing Time

  • Request Review: 24-48 hours

    We will review your request and verify eligibility

  • Refund Processing: 5-7 business days

    Once approved, PayPal processes the refund to your original payment method

  • Bank Processing: 3-10 business days

    Your bank may take additional time to reflect the refund in your account

Chargebacks

Please contact us before initiating a chargeback. Chargebacks hurt small businesses and may result in account suspension.

If you initiate a chargeback without first contacting us:

  • Your account will be immediately suspended
  • All remaining credits will be forfeited
  • You may be banned from creating future accounts
  • We will dispute fraudulent chargebacks with evidence

Exceptional Circumstances

In rare cases, we may consider refund requests outside of our standard policy due to:

  • Extended service outages (more than 24 hours)
  • Technical errors that prevented image generation
  • Duplicate charges or billing errors
  • Serious platform bugs affecting all users

These exceptions are evaluated on a case-by-case basis and are at our sole discretion.

Credits Never Expire

Remember: Your purchased credits never expire. If you're unsure about purchasing, start with the Starter Pack ($5.00 for 100 credits). There's no rush to use them - they'll remain in your account until you're ready to create images.

Contact Us

For refund requests or questions about our refund policy:

  • Support Email: sonublaze24@gmail.com
  • Website: https://z-image-turbo.ai
  • Response Time: Within 48 hours

This Refund Policy is part of our Terms of Service and is subject to change. Last updated on January 21, 2026.